Scam Alerts

 

Rogue Trader Alert – Doorstep cold callers offering to undertake ‘gardening work’ – 9 October 2018

Residents should look out for two men going door-to-door in the Sprowston area offering to undertake gardening work.

We always advise to never deal with cold callers looking to undertake work on or around your property.  If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

It is possible these doorstep cold callers could move on to other areas around Norwich and Norfolk.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Rogue Trader Alert – Doorstep cold caller offering to ‘pressure-wash driveways’ – 9 October 2018

Residents should look out for a man going door to door in the Acle area offering to pressure-wash driveways.  The man was seen to return to a white Ford Transit van.

We always advise to never deal with cold callers looking to undertake work on or around your property.  If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

It is possible this doorstep cold caller could move on to other areas around Norfolk.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – Text messages claiming to be from ‘DVLA’ regarding ‘Vehicle Tax’ – 8 October 2018

Watch out for text messages circulating that claim to be from the DVLA, stating ‘we have recalculated your vehicle tax’ and that you are owed £48.84 due to overpayment’.  The text goes on to offers a link to ‘claim your refund’.

These text messages are not from the DVLA.  DVLA advise on their website that ‘we don’t send emails or text messages that ask you to confirm your personal details or payment information, such as for a vehicle tax refund.  If you get anything like this, don’t open any links and delete the email or text immediately.

It is likely that several versions of this email will be circulating giving different refund amounts.

If you have received a text message which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from the ‘Telephone Preference Management Service’ – 5 October 2018

We are receiving reports about telephone cold calls claiming to be from ‘Telephone Preference Management Services’.

These calls are likely to be a variation of cold calls claiming to be connected to the Telephone Preference Service (TPS) and may try to claim that:

  • They are ‘checking details and if you still wish to be registered with the TPS’, the caller then attempts to gather personal information and credit or debit card details from the call recipient
  • They are offering a service that can stop ‘all cold calls’ for a monthly, annual or ‘lifetime’ fee

Anyone cold calling claiming to be representing the TPS is not genuine. The TPS will never cold call requesting payment or card details or selling any form of service.

It is free to sign up to the TPS register and once an individual’s telephone number is on the TPS, it will remain on it and there is no need to update the registration.

If you receive a cold call claiming to be from the TPS, do not give or confirm any details. Hang up and report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06. To register with the TPS call 0345 070 0707 or visit www.tpsonline.org.uk

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